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Delivery costs

UK - £7.00 
Royal Mail Special Delivery - this service is insured and delivery is guaranteed by 1pm the next day. Please note that a signature is required at the delivery address on receipt of the parcel.

INTERNATIONAL - £12.00

Royal Mail International Tracked & Signed - this service is insured and delivery is estimated between 3-7 days, potentially longer, depending on the destination. Please note that a signature is required at the delivery address on receipt of the parcel.

Proof of postage is obtained for each and every item sent out. In the unlikely event that a package is damaged in transit or fails to arrive, proof of postage will be sent to the buyer without delay so that a claim can be made through Royal Mail. Once items have been posted out Foxgloves London cannot be held accountable for any delays in delivery or damage caused during their passage through the postal system.

 

IMPORTANT BIT

You are unique...and so is your chosen piece of Foxgloves London jewellery! Please be aware that due to the nature of a handmade item there may be very subtle, barely noticeable differences between each one - this just adds to their uniqueness!

 

Exchanging items

If you buy a piece of Foxgloves London jewellery, I hope that you will be over the moon with it! However, I do understand that it can be a little difficult to choose jewellery without being able to try it on.

If you have ordered and received a piece from the Foxgloves London online shop and would like to exchange it for an alternative design I am happy to offer a single exchange (excluding earrings which are non exchangeable for hygiene reasons). Items must be unworn and in the same mint condition that they were received in in order to qualify for an exchange.

Please ensure you contact me within 3 days of receiving your item to let me know that you wish to exchange it. Items should be returned within their box by secure insured mail (paid for by the buyer) and please be aware that the responsibility of the item remains the buyer’s until it is safely received by Foxgloves London.  Any difference in price will either be refunded, or in the case that the exchange item is of higher value than the original item purchased, the buyer will need to arrange payment before the piece is produced and sent to them.

If you have ordered a specially commissioned one-off piece, made exclusively for you, I am afraid it is not possible for me to offer an exchange.